Frequently Asked Questions

What is a Cash Advance or Payday Loan?

A payday loan or cash advance is a short-term loan for a small amount ($100 - $600), usually loaned until your next payday. The cost of a $100 cash advance is typically about half the cost of a bank dishonour fee, less than paying late fee's for your rent, and certainly more convenient and private than having to visit a bank.

How do I apply?

• 4 minute online application form, and wait for a few seconds while we review your application. Then check your repayment schedule and fees suit you, and confirm your loan by ticking the box.>
  • Tell your payroll to expect a call to check some identification details.
  • Contact us on 1300 327 828 to confirm your payroll officer has been contacted. You can do this during your application or after you apply. You'll then receive an email with your account log-in details, so you can view your application's progress.
  • Your details are confirmed with your payroll officer.
  • You get paid within 60 minutes.

(You will be pre-approved for enough cash for a year – a pre-approved payday facility of at least $5000, depending on your income. This means that after your first cash advance you'll have access to instant cash advances whenever you need it – anytime, any day, anywhere.)

What happens after I apply?

After you complete your application and wait a couple of seconds for it to be reviewed, you'll receive your preliminary loan contract. This screen appears just seconds after you submit your application (by receiving your contract straight away, not only do we not waste your time going back and forth with emails, it also means you'll get your money faster).

In your contract you'll find out everything you need to know. Check your repayment schedule and fees suit you. When you're happy with it all, confirm your loan.

What are the main criteria to get a payday loan?

In order to be eligible for a payday cash advance you must:

• • Be employed full or part time (receiving holiday and sick pay)
  • Have been employed for at least 3 months
  • Earn a minimum of $400 per week net (after tax) directly into your bank account.

The amount available to you may be reduced, or your application may be unsuccessful if you are deemed to be unable to meet the set lending criteria.

How much can I borrow?

All eligible clients are approved for enough cash for a year – a pre-approved payday facility for at least $5000, depending on your pay. This means that after your first payday advance, you have access to instant cash advances of $100 - $600, 24 hours a day, 7 days a week. And don't worry; you only pay interest on what you use, when you use it.

If it is your first payday advance and you are paid weekly, $200 is the maximum. If paid fortnightly, the maximum is $300. Clients paid monthly are eligible for the lesser of $400 and 30% of their pay.

Once you have paid off your first payday advance, you will be able to borrow more (providing your circumstances have not changed). Amounts are only lent which will not lead to repayment difficulty or bad credit.

How do I get the money and how soon?

New Clients - Your funds will be available in your nominated account within 60 minutes of when you sign your contract. You don't have to wait 24 hours or more for funds to clear. If you sign your contract after 3.00 pm your funds will be available the next morning. After your first loan you can apply 24 hours a day, 7 days a week and get paid instantly onto your Debit Card.

Returning Clients - Funds will be available to you on your Debit Card within seconds of signing your contract online. Just log-in, apply, and in just a few minutes your cash will be on your Debit Card.

How quickly can I get paid?

You will be paid within 60 minutes if you bank with ANZ, NAB, CBA, Westpac, St. George, Bank of QLD, Bendigo Bank, Adelaide Bank, Woolworths, Colonial, Heritage, HSBC, Bank of NZ, QLD Teachers Credit Union, Bank of SA, Suncorp, Westpac.

If it is your first cash advance and you bank with another financial institution, your funds will be available within 24 hours.

Can I still get a loan if I have bad credit history?

Cash advances are approved for applicants with defaults on their credit history. Payday cash advances are an additional source of credit because traditional lenders will not approve applicants with any defaults.

The lending policy is quite liberal with respect to credit history, but there are cases when cash advance applications are denied. If you are bankrupt, in a part nine debt agreement or have an extremely bad credit history, your application will be denied.

Which documents do I need to apply for a payday cash advance?

None. The application is paperless.

How does the Payday Advance process work?

With your member log-in you can see whether we've contacted your payroll, you've been approved, and whether you've been paid, as well as any details you may need to know about your repayments. You will also receive emails and SMS messages to keep you up to date.

Why do I need to contact my payroll?

To make things easier and faster for you, you are not asked to submit any identification documents. Instead your details are confirmed with your payroll. However, most companies won't give out an employee's details without their verbal or written consent. This means that you need to contact your payroll so they know they've got permission to disclose your details.

On the rare occasion that we have difficulty contacting your payroll officer, you may be requested to provide identification documents to help speed up the cash advance process and get your cash advance to you faster.

What information is required from my payroll?

The following details will be confirmed with your payroll:

• • Address
  • Length of employment
  • Type of employment
  • Income
  • Pay schedule
  • Bank details

This information is required to ensure that cash advances are affordable for you.

How long do I have to wait to get an approval?

Once your details are confirmed with your payroll officer, your cash advance may be approved as soon as 30 minutes after you submit your application. As a returning client you will be approved instantly (providing your details haven't changed).

Do I have to wait 'til I've paid back my current cash advance before I get another one?

Yes. Rollovers and additional cash advances can often lead to a debt spiral that can be hard to recover from.