Licences and Professional Memberships

Capital Finance is a member of several professional and industry organisations that provide consumer protection and industry guidelines and standards.

Mortgage & Finance Association of Australia (MFAA) Full Member

Capital Finance is a Full Member of the MFAA, and all of our property finance consultants are MFAA Accredited Mortgage Consultants. The MFAA is the peak industry body for mortgage and finance professionals in Australia, providing education, standards and guidelines to ensure the orderly and ethical operation of the mortgage and finance industry in Australia.

Members of the MFAA have strict requirements they must adhere to, including:

• • establishment of internal dispute resolution procedures,
  • ethical standards in marketing and advertising,
  • standards to ensure disclosure of commissions and payments,
  • holding of Professional Indemnity Insurance, and,
  • probity and credit checks for accredited staff members.

These requirements help to provide peace of mind and protect consumers. For more information please visit the MFAA website at http://www.mfaa.com.au.

Credit Ombudsman Service Limited (COSL) Member

Capital Finance is a member of the Credit Ombudsman Service. COSL operates the Credit Ombudsman Service (COS) , an independent External Dispute Resolution scheme available to clients of COSL members.

The availability of an External Dispute Resolution scheme provides peace of mind for consumers, as it provides a free and simple method to resolve any dispute that arises with a COS member.

For more information please visit the COSL website at www.creditombudsman.com.au.